If you notice an error with your address or with your order please contact us straight away as some orders will leave us within 1-2 hours of being placed. We aim to dispatch all orders received by 2pm (GMT) on the same day, however this is not always possible if we are experiencing high volumes of orders.
We send all UK post under 2kg via Royal Mail.
1st Class post starts from £3.50. Most 1st class items will be delivered the next day, but some may take a day or two longer. We can not put a claim in for missing items with Royal Mail until 10-15 days after dispatch
2nd Class starts from £2 or free for orders over over £20. Most item should arrive within 2-3 days, but can take longer.
We use Royal Mail for all items under 2kg & we iuse Parcelforce for some items over 2kg. The price for postage starts at £2 and larger items at £3.50.
You have the option to add tracking if you wish. All items over 1kg will automatically have tracking.
If you have added tracking to your order you can track here www.royalmail.com/track-your-item
You can sometimes see improved tracking detail on Royal Mail's delivery partners website for your own country. You can view delivery partners here
We aim to reuse as much packaging as we can. We will try and use boxes we receive to send out orders and we are trying to keep to a minimum use of plastic as we can. This is a work in progress which we are continually try to find the best packaging solutions for the environment.
Returns & Replacements
If you would like to return an item please contact us first. Returns must be unopened in the original packaging. We are happy to refund within 14 days any items other than patterns. Due to the nature of patterns being easily copied we can not refund a pattern.